CITY OF OAKS LINENS RENTAL CONTRACT

 

Placing an Order  

City of Oaks Linens recommends that clients place orders two to three months prior to the event date to ensure availability. The client may call City of Oaks Linens to speak directly with the owner who can take the order right over the phone, or you may order online or through email. City of Oaks Linens will discuss product availability with you (the client) over the phone or, for online orders,  via email after you place your order to verify availability of product for your desired date. 

 

Your order is not guaranteed until you receive an email stating that the order has been received and that your desired date and products are available. 

 

Once the order is placed, a rental contract will be available to view and sign before making online payments or will be sent to the client, in which case, sign and promptly return the contract via email to City of Oaks Linens,. No orders will be processed or delivered without the signed contract. The client has until four weeks before the event date to add items to the order. 

Methods of Payment  

City of Oaks Linens requires a NON-REFUNDABLE 50% deposit and signed contract prior to processing of order. Make payment with a major credit card – Visa, Mastercard, or American Express – or PayPal. Deposit and signed contract will hold your date and the items listed on the invoice. You will receive rental confirmation once both deposit and contract have been received. The non-refundable deposit will be credited towards 50% of each item and fee listed on the invoice. Final count and payment of balance due in full no later than four weeks prior to the event date. City of Oaks Linens requires a valid credit card to be on file, which will be held as a security deposit on all rentals in the event of loss or damages.

 

Order Cancellation   

All funds paid at any time are non-refundable (including deposit and additional payments). In the unfortunate event of a cancellation, all funds paid to City of Oaks Linens will be forfeited and non-refundable. No refunds, exchanges, or transfers.

You may ADD to your order as long as items are available. However, if you decide to remove rental items because you no longer need them or have changed your mind, then you forfeit all payment (including deposits and final payments) on those items. No refunds or exchanges given. You will not get a credit for any rented unused items. Any change in quantity or item is subject to availability.

 

In the event of postponement, payments, minus any non-transferable out-of-pocket expenditures incurred prior to notice of postponement is received by City of Oaks Linens may be applied to the rescheduled event, provided that the event is rescheduled to a date within 180 days from the date on which the event was originally scheduled, and provided that the date is available and approved by City of Oaks Linens. Notice of cancellation, or postponement must be made in writing.

 

Lost or Damaged and Replacement Cost  

If a rental item is lost, not returned, torn, burned, has mildew or soiled beyond cleaning, or otherwise permanently damaged, full replacement cost is due. Client agrees to pay full replacement charges upon receipt of replacement invoice. All charges will be billed to the client's credit card on file. City of Oaks Linens must immediately replace missing and/or damaged items to fulfill future pending contracts.

 

City of Oaks Linens retains ownership of each damaged item and payment of replacement charges is not a purchase of the damaged item. All orders are counted prior to delivery/pick up. In the event of damages or shortages, you will be notified by email within 72 hours of items being returned to City of Oaks Linens. For damages, pictures will be attached to the email. It is the client’s responsibility to return missing or unreturned items to City of Oaks Linens within 24 hours of notification or the replacement fee will be charged to the credit card on file.

 

Once delivery/set up services are complete (or client picks up his/her order), the rental items will be the sole responsibility of the client until pick up /return. Any loss or damages which occurs at the client's facility/event or while in their possession, will be the client’s responsibility. Any issues regarding loss at a facility will be between the client and the facility.

 

MIXING LINENS/RENTAL ITEMS: if not all rental items are rented through City of Oak Linens, you will be charged an inconvenience fee for mixing up our rental items with someone else’s and you will be responsible for retrieving them from us. It is your responsibility to ensure all City of Oaks Linens’ rental items are returned when they are due.

​

Rental Duration

Rentals are for twenty-four (24) hours. 

 

Late Return Fees  

If client is providing their own set up and chooses delivery only: Because our company rents chair covers and linens to other customers, it is vital that the order be returned the next business day after the event and received no later than 24 hours after the drop off date and time.  A late return fee equal to fifteen percent (15%) of the client’s total rental order will be charged each day that the client’s rental is late. After five (5) days late, the client will be charged at full replacement cost regardless if rental items are returned to City of Oaks Linens after such time. Late fees or replacement cost will be charged to the client's credit card on file.  

 

Set Up and Delivery

City of Oaks Linens is responsible for delivering and picking up the chair covers and linens. Because we arrive to do the set up 2-3 hours before the event begins, the client is not required to be present to sign for the delivery or pickup. By initializing this agreement, the client agrees to waive this right.   

 

Depending on the quantity of the order, we usually request a 2-3 hour window before the event begins to allow enough time to complete the set up.  City of Oaks Linens will pick up the linens after the event time ends.  

 

Disclaimer of Warranties

CITY OF OAKS LINENS DISCLAIMS ALL WARRANTIES IN CONNECTION WITH THE EQUIPMENT, EXPRESS OR IMPLIED AS TO ANY MATTER WHATSOEVER, INCLUDING WITHOUT LIMITATION DESCRIPTION, QUALITY, DESIGN, PERFORMANCE, SPECIFICATIONS, CONDITION, MERCHANT ABILITY, AND FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT AS EXPRESSLY SET FORTH IN THIS CONTRACT.  City of Oaks Linens further disclaims any liability for loss, damage, or injury to lessee or third parties as a result of any defects, latent or otherwise, in the equipment whether arising from City of Oaks Linens negligence or application of the laws or strict liability. The products/equipment covered in this contract have been leased/rented by the client “AS IS” AND “WITH ALL FAULTS”, and client (lessee) acknowledges that no warranties or merchantability or fitness for any particular purpose are to be implied in this transaction.  If the product becomes unsafe or in disrepair during the term of this contract, client (lessee) agrees to discontinue use and notify City of Oaks Linens immediately. City of Oaks Linens will then attempt to replace product with similar product within reasonable time if similar product is available at the time City of Oaks Linens received notice of said condition.  City of Oaks Linens will not be held responsible for any color variations due to the manufacturer's dilates in fabric or style of rental products. City of Oaks Linens will not be held responsible for any colors and fabrics that do not match properly.  

 

Attorney Fees

In the event either party files any legal action or suit to compel the performance of any provision of this Contract, or to seek an interpretation of any Contract terms, the prevailing party shall be entitled. In addition to costs to reasonable attorney fees as determined by a court of competent jurisdiction.  

 

Indemnity

The client (lessee) shall indemnify City of Oaks Linens against and holds City of Oaks Linens harmless against any and all claims, actions, suits, proceedings, costs, expenses, damages and liabilities, including reasonable attorney’s fees and costs, arising out of, connected with, or resulting from the Contract and/or the client’s use of the rental products. Including without limitation the manufacturer, selection, delivery, possession, use, operation, injury or return of the rental products.

 

Miscellaneous Provisions

Damages:  City of Oaks Linens is not responsible for any incidental or consequential damages caused by delays beyond City of Oaks Linens control and no refunds will be given due to but not limited to delivery delays or errors made by the courier/delivery service.  Entire agreement/Modification: This contract contains the entire agreement between City of Oaks Linens (lessor) and the client (lessee).  No modifications of this contract shall be effective unless in writing and signed by both parties and witnessed. Weather Conditions: City of Oaks Linens is not responsible for acts of God. No refunds are given due to inclement or hazardous weather conditions or unused products. The terms of this contract between client and City of Oaks Linens remain valid and in effect for all changes (i.e. addition, deletion, or any changes to the order).